An opinion piece by the director of go-to-market strategy at Verint, a CX automation provider whose tech powers more than 80 of the Fortune 100 companies
Posts tagged as “customer service”
SoftBank is developing an 'emotion-canceling' AI tool that softens a customer's angry rants to address rampant phone harassment of customer service agents.
Alibaba uses AI chatbots to serve a billion customers daily. A case study by the Alibaba team.