Imagine Chatting with Characters in a Book. Legible AI is Making it Happen.
November 20, 2024
A conversation with Legible CEO and co-founder, Kaleeg Hainsworth
Executive Q&A: AWS Gen AI Director on What’s Next for AI Coding Assistants
November 19, 2024
Srini Iragavarapu leads the software engineering team for Amazon Q Developer, its AI coding assistant.
The Business Case for AI Agents is Already Here
November 14, 2024
An opinion piece by the director of AI strategy at Centric Consulting
ChatGPT Search Isn’t As Good as Google Search – Says ChatGPT
November 13, 2024
ChatGPT is refreshingly candid.
Executive Q&A: Lenovo’s Global Commercial Portfolio Head Sees All PCs Becoming AI PCs
November 11, 2024
Tom Butler also believes that one day PC keyboards will become obsolete.
Executive Q&A: Experian’s EVP on Its New AI Agent for Data Analytics
November 8, 2024
Shri Santhanam explains how Experian Assistant works through a hierarchy of AI agents.
Executive Q&A: Google Cloud’s Global Head of Regulated Industries on the ROI of AI
November 5, 2024
Also, highlights from a Google Cloud survey on the ROI of gen AI in financial services.

Posts tagged as “customer service”

New AI Tool Softens Voices of Angry Customers Phoning Call Centers

New AI Tool Softens Voices of Angry Customers Phoning Call Centers

By Deborah Yao on June 19, 2024

SoftBank is developing an 'emotion-canceling' AI tool that softens a customer's angry rants to address rampant phone harassment of customer service agents.

The Alibaba Challenge: How to Effectively Engage with a Billion Customers

By Yitong Wang, Depin Chen, Ofer Mintz, Kehan Chen on June 12, 2024

Alibaba uses AI chatbots to serve a billion customers daily. A case study by the Alibaba team.