The Alibaba Challenge: How to Effectively Engage with a Billion Customers The Alibaba Challenge: How to Effectively Engage with a Billion Customers By Yitong Wang, Depin Chen, Ofer Mintz, Kehan Chen on June 12, 2024 Alibaba uses AI chatbots to serve a billion customers daily. A case study by the Alibaba team. Continue readingThe Alibaba Challenge: How to Effectively Engage with a Billion Customers
