Posts tagged as “Banking”

Bank Customers Embrace Generative AI – Up to a Point

Bank Customers Embrace Generative AI – Up to a Point

By Deborah Yao on September 21, 2026

Deloitte Principal Baylee Simon says bank websites beat search engines, AI and social media as trusted sources of banking product information.

What TikTok’s ‘Fruit Soap Operas’ Signal About Brand Engagement
What TikTok’s ‘Fruit Soap Operas’ Signal About Brand Engagement
By Saad Arshad
An opinion piece by the AI technical lead at Intelligent Relations
Experian EVP: Lessons from Launching Apps in ChatGPT
Experian EVP: Lessons from Launching Apps in ChatGPT
By Deborah Yao
Debbie Hsu details what worked – and didn't work – in bringing Experian's credit card, personal loan and insurance apps to the chatbot.
Salesforce Expands Agentforce Across Customer Service, HR and IT
Salesforce Expands Agentforce Across Customer Service, HR and IT
By Deborah Yao
Salesforce EVP Kishan Chetan explains what factors are necessary to make good AI agents.
HCLTech’s HPE Acquisition Led to a Reinvention It Says Telecom Needs
HCLTech’s HPE Acquisition Led to a Reinvention It Says Telecom Needs
By Deborah Yao
HCLTech telecom chief Srinivas Lakkaraju says carriers have “no choice” but to move beyond connectivity as AI reshapes the industry.
The Next Frontier Is Teaching AI to Compute Physical Reality
The Next Frontier Is Teaching AI to Compute Physical Reality
By Hantz Févry
An opinion piece by the CEO of Geolava, which is building a world model
From Sneakers to AI: Inside Allbirds’ Rebirth as Smartbird
From Sneakers to AI: Inside Allbirds’ Rebirth as Smartbird
By Deborah Yao
Smartbird CEO Nadia Carlsten is betting enterprises will want bespoke, dedicated AI clusters they don't have to build or maintain themselves.
Salesforce’s ‘Headless 360’ Bets AI Will Make the Dashboard Optional
Salesforce’s ‘Headless 360’ Bets AI Will Make the Dashboard Optional
By Deborah Yao
Salesforce SVP Khushwant Singh says the company is decoupling its platform from the UI to make its data, workflows, and governance accessible from many workspaces.
How Small AI Startups Can Outmaneuver Incumbents Without Outspending Them
How Small AI Startups Can Outmaneuver Incumbents Without Outspending Them
By Cameron Witkowski
An opinion piece by the co-founder and chief engineering officer of OpenLens, formerly Bread
How Revalia Bio Turned Rejected Human Organs Into a Drug-Testing Platform
How Revalia Bio Turned Rejected Human Organs Into a Drug-Testing Platform
By Deborah Yao
A Yale University spinout is using donated human organs to test experimental drugs and generate data about how human tissue responds.
Designing for AI-Driven Organizational Change: Part 2 – a Systems Approach
Designing for AI-Driven Organizational Change: Part 2 – a Systems Approach
By Gregory P. Shea and Cassie A. Solomon
Wharton's Greg Shea and Cassie Solomon introduce the Work Systems Model for effecting broader organizational change.
Designing for AI-Driven Organizational Change: Part 1 – Where Are We Now?
Designing for AI-Driven Organizational Change: Part 1 – Where Are We Now?
By Gregory P. Shea and Cassie A. Solomon
Wharton's Greg Shea and Cassie Solomon write that AI success comes through organizational redesign around "tracks."
Forward Deployed Engineers Are Hot. But They Can’t Fix AI’s Data Problem
Forward Deployed Engineers Are Hot. But They Can’t Fix AI’s Data Problem
By Deborah Yao
Confluent’s Sean Falconer explains why embedding engineers with customers isn't enough – and what's needed to get AI into production reliably.

The Gap Between ML Research and Deployment: What Actually Breaks
By Disha Patel on June 23, 2026
An opinion piece by a software engineer and machine learning researcher at Apple (views are her own)
A Novel AI Model That Makes Instant, Expert-level Decisions Without Heavy Computation
By Josiah Kiok on April 23, 2026
It is 100x faster than other agents and performs at nearly a human expert level - while minimizing costs.
Agents of Chaos: A New Category of Enterprise AI Risk
By Natalie Shapira, Chris Wendler, Avery Yen and others on April 2, 2026
Researchers from some of the world's best universities believe AI agents are not ready to be deployed in the real world.
The Often Missing Skill in the AI Boom
By Deborah Yao on March 20, 2026
Metacognition is key to enhancing employee creativity, which leads to long-term competitive advantage.